How profitable is a smartphone repair and resale shop?

Data provided here comes from our team of experts who have been working on business plan for a smartphone repair and resale shop. Furthermore, an industry specialist has reviewed and approved the final article.

smartphone repair and resale shop profitabilityIs running a smartphone repair and resale shop profitable, and what is the expected income range for such businesses?

Let's check together.

Revenue metrics of a smartphone repair and resale shop

How does a smartphone repair and resale shop makes money?

A smartphone repair and resale shop makes money by repairing phones and selling them.

What else can you find in smartphone repair and resale shops?

In smartphone repair and resale shops, you can find a variety of services and products related to mobile devices.

These shops typically offer repair services for common issues like cracked screens, battery replacements, camera malfunctions, and software problems. They often carry a selection of replacement parts such as screens, batteries, charging ports, and speakers, catering to different phone models.

Additionally, these shops might have accessories for sale, including protective cases, screen protectors, headphones, chargers, and Bluetooth devices.

Some shops may also provide data recovery services to retrieve lost or damaged data from phones.

Furthermore, these establishments frequently engage in the resale of refurbished or second-hand smartphones, allowing customers to purchase pre-owned devices at more affordable prices.

What about the prices?

A smartphone repair and resale shop offers a range of services and products at various price points.

Basic repair services, such as screen replacements or battery replacements, typically cost around $50 to $150, depending on the model and complexity of the repair. More intricate repairs like water damage restoration or motherboard fixes might fall within the $100 to $250 range.

Pre-owned smartphones for resale are available across a broad spectrum, with older models priced around $100 to $300, mid-range devices ranging from $200 to $500, and premium flagship models costing anywhere from $500 to $1000 or more.

Additional accessories like phone cases, chargers, and screen protectors usually range from $10 to $50, depending on the brand and quality.

These prices can vary based on factors like the brand, model, and local market conditions.

Service/Product Price Range ($)
Screen Replacement $50 - $150
Battery Replacement $50 - $150
Water Damage Repair $100 - $250
Motherboard Fix $100 - $250
Pre-owned (Older Models) $100 - $300
Pre-owned (Mid-range) $200 - $500
Pre-owned (Flagship) $500 - $1000+
Phone Accessories $10 - $50

What else can a smartphone repair and resale shop sell?

In addition to offering professional smartphone repair and refurbished devices, smartphone repair and resale shops can also enhance their revenue by:

  • Hosting special tech workshops or smartphone maintenance classes
  • Allowing local tech experts to use their space for device consultations
  • Assisting customers with finding the right tech solutions for their needs
  • Organizing engaging tech challenges or device competitions
  • Renting out space for tech-related events or repair demonstrations
  • Teaming up with local tech retailers for exclusive tech deals
  • Offering online device troubleshooting guides and virtual consultations

business plan cell phone repair and resale shopWho are the customers of a smartphone repair and resale shop?

A smartphone repair and resale shop can cater to a variety of customers, including those looking for repairs, upgrades, and/or new and used devices.

Which segments?

We've made many business plans for projects like this. These are the groups of customers we usually see.

Customer Segment Description Preferences How to Find Them
Young Tech Enthusiasts Youthful individuals who value the latest technology and gadgets. Quick service, affordable repairs, trendy phone models. Social media ads, tech forums, college campuses.
Busy Professionals Working individuals with limited time for device maintenance. Same-day repairs, convenient location, online appointment booking. Office complexes, professional networking events.
Budget-Conscious Shoppers Customers looking for cost-effective solutions. Discounted repairs, refurbished devices, trade-in options. Local community events, online deal platforms.
Senior Citizens Elderly individuals needing assistance with phone repairs. Easy-to-understand explanations, patient staff, senior discounts. Senior centers, retirement communities, local newspapers.
Small Business Owners Entrepreneurs and small business owners with work-related devices. Priority repairs, bulk discounts, data recovery services. Local business networks, chamber of commerce events.

How much they spend?

In the detailed overview of our business strategy, customers at a smartphone repair and resale shop are likely to spend between $50 to $200 for each service encounter. This range accounts for various factors, such as the nature of the repair needed, the cost of parts, the model of the smartphone, or the value of the phones being resold.

Customer engagement analysis indicates that, on average, a customer might need repair services or purchase a resold smartphone approximately once every 2 years. This frequency considers common scenarios like screen damage, battery issues, or the occasional desire for an affordable, resold device.

Given these factors, the estimated lifetime value of an average customer over a 10-year span in the smartphone repair and resale shop would range from $250 (5x50) to $1,000 (5x200), assuming the customer returns every two years for either a repair or purchase of a resold device.

With this in mind, we can approximate that an average customer would contribute around $625 in revenue to a smartphone repair and resale business over a decade.

(Disclaimer: the figures provided above are generalized estimations and may not precisely reflect your specific business circumstances. Factors such as location, competitive pricing, customer service quality, and market trends can significantly influence these numbers.)

Which type(s) of customer(s) to target?

It's something to have in mind when you're writing the business plan for your smartphone repair and resale shop.

The most profitable customers for a smartphone repair and resale shop are typically tech-savvy individuals who prioritize device functionality and aesthetics.

They are profitable because they frequently upgrade their smartphones and are willing to invest in repairs or trade-ins to maintain the latest models.

To target and attract them, the shop should focus on digital marketing, utilize social media platforms, and offer competitive pricing and quick turnaround times for repairs and resale services.

Customer retention can be achieved by providing exceptional customer service, offering loyalty programs or discounts for repeat business, and staying updated with the latest smartphone trends to cater to their preferences effectively.

Building a strong online presence through customer reviews and recommendations can also help in retaining this lucrative customer base.

What is the average revenue of a smartphone repair and resale shop?

The average monthly revenue for a smartphone repair and resale shop can generally range from $5,000 to $50,000. We will provide a detailed breakdown for you.

You can also estimate your own revenue, using different assumptions, with our financial plan for a smartphone repair and resale business.

Case 1: A small shop in a rural area

Average monthly revenue: $5,000

This type of shop typically operates in a less populated area with limited access to a wide customer base. The services primarily include basic phone repair, such as screen replacement, battery changes, and minor technical fixes, without the option of branded spare parts.

Such businesses might handle a maximum of 5 repairs per day due to lower foot traffic. Additionally, they might sell a few refurbished models but don't offer high-end refurbished smartphones.

Considering an average repair cost of $50 and an estimated sale of 2 smartphones at approximately $150 each per day, this shop would have a monthly revenue of $5,000.

Case 2: A well-established shop in an urban area

Average monthly revenue: $20,000

This kind of shop is situated in a busy urban area, attracting a higher number of customers due to its accessible location. It offers a more professional environment with skilled technicians, branded spare parts, and a variety of services, including complex repairs and selling mid-range to high-end refurbished smartphones.

Unlike the small rural shop, this business would attract a larger clientele, handling approximately 20 repairs a day and selling a range of refurbished smartphones. They also likely engage in buying used smartphones, adding another revenue stream.

With an average repair cost of $70, around 10 daily sales of refurbished smartphones ranging from $200 to $400, and additional income from buying used phones, this shop can generate a monthly revenue of $20,000.

Case 3: A top-tier shop with multiple services

Average monthly revenue: $50,000

This category represents a premier smartphone repair and resale shop located in a prime area or a shopping center, with heavy foot traffic. The shop prides itself on providing a wide array of services: fast, high-quality repairs, a vast selection of high-end refurbished smartphones, phone customization, and maybe even classes on smartphone usage or repair.

This business is likely authorized for repairs by major brands, attracting customers for official warranty services. It might also offer in-demand refurbished smartphones, including the latest models, at competitive prices.

Considering a higher average repair price of $100 due to brand authorization, the sale of high-end refurbished smartphones, and other services, such a shop might handle up to 40 repairs a day and sell up to 20 smartphones. With this, the business could easily generate monthly revenue of $50,000.

The numbers mentioned are assumptions based on the services offered and the shop's location. Actual revenues can vary based on several factors, including local competition, market trends, and customer preferences.

business plan smartphone repair and resale shop

The profitability metrics of a smartphone repair and resale shop

What are the expenses of a smartphone repair and resale shop?

A smartphone repair and resale shop's expenses consist of repair equipment, smartphone inventory, rent or lease payments, and marketing efforts.

Category Examples of Expenses Average Monthly Cost (Range in $) Tips to Reduce Expenses
Inventory Replacement parts, used phones for resale $2,000 - $5,000 Optimize inventory management, negotiate with suppliers for bulk discounts
Rent and Utilities Store rent, electricity, water, internet $1,000 - $3,000 Consider a smaller space, energy-efficient lighting and appliances
Employee Wages Salaries for technicians, sales staff $1,500 - $4,000 Train employees to be efficient, hire part-time or contract workers
Marketing and Advertising Online advertising, flyers, social media promotions $200 - $800 Focus on digital marketing, engage with customers on social media
Insurance Liability insurance, equipment insurance $100 - $300 Shop around for competitive insurance rates
Repair Equipment and Tools Repair tools, diagnostic equipment $500 - $1,500 Maintain and repair equipment to extend their lifespan
Taxes and Licenses Business licenses, permits, sales tax $100 - $500 Ensure compliance to avoid penalties
Employee Benefits Healthcare, retirement contributions $300 - $800 Offer cost-sharing options for employee benefits
Security Security systems, surveillance cameras $100 - $300 Invest in reliable security systems to protect inventory
Miscellaneous Office supplies, credit card processing fees $50 - $200 Use cost-effective office supplies, negotiate lower credit card fees

When is a a smartphone repair and resale shop profitable?

The breakevenpoint

A smartphone repair and resale shop becomes profitable when its total revenue exceeds its total fixed and variable costs.

In simpler terms, it starts making a profit when the money it earns from repairing and reselling smartphones and other devices becomes greater than the expenses it incurs for rent, tools, spare parts, salaries, and other operating costs.

This means that the shop has reached a point where it covers all its expenses and starts generating income; we call this the breakeven point.

Consider an example of a smartphone repair and resale shop where the monthly fixed costs typically amount to approximately $10,000.

A rough estimate for the breakeven point of such a shop would then be around $10,000 (since it's the total fixed cost to cover). This total could be reached by completing between 100 and 200 transactions, assuming an average profit of $50 to $100 per repair or resale.

It's crucial to understand that this indicator can vary widely depending on factors such as location, operational efficiency, service charges, inventory costs, and competition. A shop situated in a high-traffic urban area might have higher rent but could also see more customers, potentially leading to a quicker breakeven point compared to a small outlet in a less frequented area.

Curious about the profitability of your smartphone repair and resale business? Try out our user-friendly financial plan crafted specifically for the electronics repair industry. Simply input your own assumptions, and it will help you calculate the amount you need to earn in order to run a profitable business.

Biggest threats to profitability

The biggest threats to profitability for a smartphone repair and resale shop could include intense competition from other repair businesses, especially larger chains or online platforms that can offer lower prices or faster service turnaround times, which may make it challenging to attract and retain customers.

Additionally, rapidly changing technology can lead to obsolescence of repair skills and parts inventory, requiring constant updates and investments.

Furthermore, fluctuations in demand due to economic downturns or changes in consumer behavior can affect sales volume.

Also, the need for skilled technicians and the costs associated with maintaining a repair shop with specialized tools and equipment can impact profitability.

Lastly, the risk of accidental damage during repair, leading to warranty claims or dissatisfied customers, could also pose a threat.

These threats are often included in the SWOT analysis for a smartphone repair and resale shop.

What are the margins of a smartphone repair and resale shop?

Gross margins and net margins are financial metrics used to gauge the profitability of a business specializing in smartphone repair and resale.

The gross margin represents the difference between the revenue earned from repairing and reselling smartphones and the direct costs related to those services and products, such as parts, labor, and expenses linked to the repair process.

Essentially, it's the profit remaining after deducting costs directly tied to the repair and resale activities, like purchasing spare parts, technician wages, and costs of acquiring used phones for resale.

Net margin encompasses all expenses the business faces, including indirect costs like administrative expenses, marketing, rent, and taxes.

Net margin offers a more comprehensive view of the shop's profitability by considering both direct and indirect expenses.

Gross margins

Typically, smartphone repair and resale shops have an average gross margin ranging from 50% to 70%.

For instance, if your shop generates $15,000 per month, your gross profit would be approximately 60% x $15,000 = $9,000.

Here's an example for better understanding.

Consider a shop repairing and reselling 20 smartphones in a month, with each service generating $150 on average. The total revenue here is $3,000.

The direct costs, including spare parts, acquisition of used phones, and technician labor, might total $1,200. Thus, the shop's gross profit calculates as $3,000 - $1,200 = $1,800.

The gross margin in this scenario is $1,800 / $3,000 = 60%.

Net margins

Smartphone repair and resale shops usually see an average net margin ranging from 20% to 35%.

So, if your shop earns $15,000 per month, your net profit might be around $4,500, equating to 30% of the total revenue.

Using the same example, we can explore this further.

The shop with 20 customers a month has direct costs of $1,200. However, there are also indirect costs: marketing, rent, utilities, insurance, administrative costs, and taxes, which could total another $800.

Subtracting both direct and indirect costs, the shop's net profit becomes $3,000 - $1,200 - $800 = $1,000.

Thus, the net margin for the shop calculates as $1,000 divided by $3,000, resulting in approximately 33.33%.

As a proprietor, recognizing that the net margin (as opposed to the gross margin) provides a clearer understanding of your shop's actual earnings is crucial because it accounts for every cost and expense your business incurs.

business plan smartphone repair and resale shop

At the end, how much can you make as a smartphone repair and resale shop owner?

Understanding that the net margin is the key to discerning the profitability of your smartphone repair and resale business is essential. It essentially reveals what portion of your revenue remains after covering all operating costs.

Your eventual earnings are significantly influenced by the effectiveness of your business strategy and execution.

Struggling shop owner

Makes $800 per month

If you initiate a smartphone repair and resale shop but compromise on aspects like quality of spare parts, limited service offerings, and inadequate customer service, your total revenue might barely touch $4,000 a month.

If expenses aren't kept in check, particularly at the onset when investment is critical, maintaining a net margin higher than 20% can be challenging.

This translates into meager monthly earnings, possibly capping at just around $800 (20% of $4,000). This scenario represents the lower end of what you might expect financially from such a business venture.

Average shop owner

Makes $6,000 per month

Consider a scenario where you establish a well-organized shop. You offer a good selection of services, including repairing a range of devices and selling refurbished smartphones. With reasonable marketing, your total revenue could be around $25,000 monthly.

Assuming you manage expenses well, particularly costs of parts and labor, you could achieve a net margin of around 30%.

This means, as a shop owner who meets industry standards and maintains average performance, you could be looking at about $6,000 in earnings each month (30% of $20,000).

Exceptional shop owner

Makes $50,000 per month

As a shop owner who excels, you provide outstanding customer service, quick turnaround times, and a diverse range of high-demand products and services. You invest in quality parts, skilled technicians, and effective marketing strategies.

Such a business model could elevate your total revenue to an impressive $200,000 per month. With meticulous expense management and operational efficiency, you might sustain a net margin of about 25% due to the scale of operations and investments in quality.

Therefore, in this optimal scenario, your monthly take-home could be a stunning $50,000 (25% of $200,000).

Realizing this level of success hinges on a robust, innovative business plan, ongoing customer satisfaction, and continuous adaptation to the market's evolving needs.

business plan cell phone repair and resale shop
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